Sydney: 02 8606 1555

Terms & Conditions

Tax back in 7 days refers to 7 working days and is dependent on the Australian Tax Office processing times. YINGXIN will organise the refund based on the information and documentation provided by the client.

YINGXIN is not responsible for the refund of tax where:

  • the client has already applied and received a refund;
  • the client has provided information which is false, inaccurate, incorrect, insufficient or misleading in any way;
  • the client has a tax debt with the tax office

When the client signs a Power of Attorney permitting YINGXIN to organise his/her refunds, he/she is agreeing to pay the fee to YINGXIN for the organisation of the refund.

When the client submits a registration on the YINGXIN website and he/she ticks the box agreeing that YINGXIN should organise its refunds, this is accepted in lieu of a physical signature as an authorisation by the client to YINGXIN to proceed and organise his/her refund and that the client agrees to pay the fee.

If the relevant Tax Office sends the due refund to the client directly, rather than to YINGXIN, the client still owes the processing fee in full to YINGXIN for the service rendered.

For additional value-added services provided by YINGXIN to the client, additional fees will be charged to cover associated administrative and management costs. Such additional services include, but are not limited to, document retrieval, residency and non-residency document organisation where relevant, amendment preparation for previous returns, and certain payment options.

YINGXIN will send the refund to the client as agreed with the client.

Where YINGXIN receives the money from the tax office, it will deduct its fee from the amount sent to the client.

In the case of payment by cheque or International money transfer, YINGXIN has no control over the fees charged locally by banks in cashing the cheque.

Unless requested to do otherwise by the client, YINGXIN will advise current and past clients of:

  • all new refunds that they may be entitled too as and when information becomes available from the respective tax authorities;
  • all new services that they may avail of with YINGXIN ;
  • all new services offered by YINGXIN and associated companies.

From time to time, YINGXIN may amend or add to these Terms and Conditions should the need arise. Such changes will be posted on the website terms and conditions.

The submission of a registration to YINGXIN, by web, post, hand, fax, or email, constitutes agreement to these Terms & Conditions, including amendments thereto, by the client.

YINGXIN ensures that all client information is held as private and confidential.


When the customer submits an online application on the YINGXIN back website and he/she ticks the box to appoint YINGXIN as tax agents and to organise his/her refunds, this is accepted in lieu of a physical signature as an authorisation by the customer to YINGXIN to proceed and organise his/her refund.

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